There is one inbox and it is read by the person who writes the site.
Email info@europeancasinosonline.com. Useful things to send: a bonus figure that no longer matches the operator's own offer page, a licensing detail we have described wrongly, or an account of what actually happened when you asked one of these operators for a withdrawal. The last category is the most valuable and the hardest to get.
What we cannot help with. We are not an operator and have no access to your casino account, so we cannot release a balance, cancel a bonus, speed up a withdrawal or reopen a closed account. For those you need the operator's own complaints procedure, and if the licence is Maltese you can escalate to the MGA's player-support unit afterwards.
If gambling has stopped being something you control, the right contact is not us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, at any hour.
Response time is usually two to three working days. Corrections to published figures are prioritised over everything else.
